Director of Quality Assurance

About Comfrt : Comfrt is the #1 Hoodie Brand in the U.S. and the #1 apparel and home textile brand on TikTok globally. We design and deliver elevated basics rooted in mental well-being, comfort, and confidence. With over 4 million hoodies sold in just two years, we're expanding rapidly across apparel, home textile, and lifestyle categories — as well as into new international markets and retail channels. We're looking for a visionary Director of Quality Assurance to lead and scale our global quality organization across every product category we touch. About the Role: The Director of Quality Assurance is a senior leadership role responsible for building, scaling, and leading Comfrt 's global quality function across both apparel and home textile categories. This position sets the strategic direction for quality across all product categories and global markets, ensuring our vendor base — particularly overseas manufacturing partners — meets and exceeds compliance and quality standards across the U.S., EU, Canada, Australia, and all emerging international markets. The Director will partner closely with executive leadership and cross-functional teams — including Product Development, Technical Design, and Retail Operations — to embed quality at every stage of the product lifecycle, from concept through final delivery. This role is critical to Comfrt 's continued global growth and its commitment to delivering products that reflect our brand promise of comfort, quality, and confidence. Key Responsibilities: Strategic QA Leadership & Organizational Development Own and drive the global QA strategy, frameworks, SOPs, and compliance standards across all vendors, categories, and countries of production — spanning both apparel and home textile product lines Build, lead, and mentor a high-performing QA team — both internal staff and external partners — to support Comfrt 's rapid global expansion Establish scalable QA infrastructure and systems capable of supporting significant growth across new product categories and international markets Influence senior leadership and cross-functional stakeholders to maintain quality as a core pillar of Comfrt 's brand promise Define and track KPIs for quality performance across the global supply chain, with regular executive reporting Global Compliance & International Market Standards Serve as Comfrt 's subject-matter expert on apparel and home textile quality, safety, and regulatory compliance across all key international markets, including: United States: CPSC, ASTM, CPSIA, FLSA, CA Prop 65, 16 CFR flammability standards for home textiles European Union: REACH, GPSD, Textile Labeling Regulation, EN safety standards, EU Ecodesign regulations Canada: CCPSA, Canada Consumer Product Safety Act, bilingual labeling requirements, Hazardous Products Act Australia/New Zealand: ACCC, product safety standards, mandatory labeling laws UK: UKCA marking, UK REACH, retained EU compliance post-Brexit, UK Furniture & Furnishings Fire Safety Regulations Emerging markets as Comfrt continues international expansion Proactively monitor and interpret evolving regulatory landscapes across international markets, assessing impact on product development, sourcing, and labeling strategies Partner with Legal, Sourcing, and Product Development to ensure compliance is built into every product from inception, not retrofitted at the point of shipment Lead international labeling strategy — including care labels, fiber content disclosure, country of origin, flammability warnings, and multilingual requirements — ensuring accuracy and compliance across all target markets for both apparel and home textile products Retail & Channel Compliance Develop and enforce compliance programs aligned with the requirements of major retail partners, including big-box, department store, specialty, and international retail channels Own vendor compliance requirements for retail accounts, including routing guides, packaging standards, ticketing and labeling specs, and social compliance requirements Partner with Merchandising teams to prepare for retail audits and compliance reviews, ensuring Comfrt consistently meets or exceeds retailer expectations across both apparel and home textile assortments Oversee compliance for direct-to-consumer (DTC) and e-commerce channels, ensuring packaging, labeling, and product presentation meet platform and regulatory requirements Establish and maintain documentation and reporting structures to support retail partners' vendor compliance programs Quality Standards & Benchmarking — Apparel & Home Textile Establish, document, and continuously evolve Comfrt 's quality benchmarks across all product categories: Apparel: Casual, Athleisure, Sleep, Activewear, Kids & Pet Apparel Home Textile: Blankets, Throws, Pillows, Robes, Towels, Bedding, Cushions, and other soft home goods Accessories: Handbags, Luggage, and lifestyle a